Privacy Policy

Last Updated: April 26, 2026

Welcome to Crispy Kitchen FZ LLC (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://crispykitchen.ae (the “Site”) and use our meal delivery, food catering, and meal subscription services.

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you interact with our Site.

a. Personal Information

When you register for a “My Account” profile, place an order, or subscribe to a meal plan, we may collect:

Contact Information: Name, email address, phone number.
Delivery Information: Residential or office delivery address, delivery instructions.
Account Credentials: Username and password.

b. Order and Payment Information

When you purchase our catering services, meal subscriptions, or ready-to-cook products, we collect transaction details. Please note: All payment transactions are processed through secure third-party payment gateways. We do not store your complete credit card numbers on our servers.

c. Automatically Collected Data

When you browse our Site, we automatically collect certain technical information, including your IP address, browser type, operating system, access times, and the pages you view directly before and after accessing the Site.

2. How We Use Your Information

We use the information we collect for the following business purposes:

Fulfillment: To process, prepare, and deliver your food catering, meal subscriptions, and single orders.
Account Management: To create and manage your user account.
Communication: To send you order confirmations, delivery updates, and customer support responses.
Marketing (with your consent): To send you newsletters, promotional offers, and updates about new Filipino meals or services. You can opt out at any time.
Site Improvement: To monitor and analyze usage and trends to improve your experience on our Site.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, processing payments, executing deliveries (third-party couriers), and conducting data analysis.
Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process within the United Arab Emirates.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies to ensure smooth navigation and enable essential site functions. When you visit our site, you can choose which cookies to allow via our cookie consent banner. We categorize our cookies as follows:

Necessary Cookies (Always Active): Essential for basic site functionality, such as secure log-ins, shopping cart retention, and consent preference adjustments. These do not require user consent under standard data protection regulations.
Functional Cookies: Allow the website to remember choices you make (such as user name or language) to provide enhanced, personalized features.
Analytical Cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously.
Advertisement Cookies: Used to deliver advertisements relevant to you and your interests.

You can personalize your cookie preferences at any time by clicking “Customize” on our cookie banner or adjusting your browser settings.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

Access and request a copy of the personal information we hold about you.
Request the correction of inaccurate or incomplete information.
Request the deletion of your personal data, subject to certain legal exceptions (such as maintaining transaction records for accounting purposes).
Opt-out of receiving marketing communications by clicking the “unsubscribe” link in our emails or updating your account settings.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements in the UAE.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to read the privacy policies of any website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Crispy Kitchen FZ LLC D90 Al Satwa Rd, Al Satwa, Dubai, UAE

Email: info@crispykitchen.ae

Phone: +971561400249